FAVORITOS

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CRUZEIROS | ESCAPADAS | HOTÉIS | MAPA

1. General Conditions Sales Agency The products and services on this site are provided by GB TRAVEL - Operadores Turisticos Lda., registered office at Rua Soeiro Pereira Gomes, nº 7 S 10 - 1600-196 Lisboa, tax no. 504 991 337, with paid-up share capital of €99,000, registered at the Lisbon Commercial Registry Office under no. 504991337 with licence no. 1096/2001. Organisation The organisation of the journeys, products and services included in this site is the responsibility of the various national and international tourism operators (organising agencies). Reservations A deposit of 25% on the price of the service or journey should by paid by the Customer upon reservation. The remaining 75% should be settled up to 30 days before the provision of the service, journey or stay. Approximately 30 days prior to the start of the service or journey, GB TRAVEL will contact the Customer by e-mail. The remaining 75% should be paid within one working day of this notice, or else the reservation will be cancelled. Should the service provider so require, the Customer will be requested to pay the full price upon reservation. If a reservation is made 30 days or less prior to the departure date, the full price of the service or journey should be paid upon reservation. The reservation will then be conditional on the service provider obtaining confirmation for all the products or services requested. GB TRAVEL reserves the right to cancel any reservation for which payment has not been made under the conditions mentioned above. All the required documentation from GB TRAVEL will be sent to the Customer following confirmation of payment for the full amount of the services or journey. Complaints Complaints can only be considered if presented to GB TRAVEL in writing no longer than 20 days following the end of the service provision. Complaints can only be accepted if they were presented to the service provider during the course of the journey. Documents from the service provider, confirming the occurrence, must be presented. Baggage – The Customer should present their complaint to the service provider at the time their baggage is stolen, damaged or destroyed. For international travel, if baggage is damaged, a complaint should be filed in writing to the carrier immediately following the discovery of the damage and no later than 7 days after the baggage is delivered; if there is a delay, the complaint should be made within 21 days after delivery. GB TRAVEL can only accept legal liability upon presentation of proof of the complaint having been made to the corresponding service provider. Special conditions These terms and conditions can be supplemented by any other special conditions, as long as they are duly agreed upon by both parties. 2. Holiday Packages / Flights / Hotel Reservations Reservation charges The following charges will be made on each reservation (non-refundable and valid as of 1 April 2007): Travel Reservation (1) Domestic Reservation €35 European Reservation €35 Intercontinental Reservation €55 Changes (after issue) €15 Refunds €30 Reissues €30 Tourist Package Reservations (2) Reservations €15 Visa service Visas €60 Courier service Scheduled delivery €20 Urgent delivery €25 (1) Per ticket (2) Per reservation Accommodation Reservation (1) Domestic €15 International €20 (1) Per voucher issued Airport taxes Unless otherwise indicated, airport taxes are included in the price of the journey. If they cannot be paid through GB TRAVEL, they are payable by the passengers at the airport. Conditions for children The Customer should request information on conditions for children to supplement the details provided on this website. Documentation The customer should have his personal or family documentation in order (identity card/passport, military documentation, driver’s licence, authorisations for minors, vaccine certificates and/or any other documents that may be required. A birth certificate is not a valid travel document). GB TRAVEL does not accept responsibility for refusals to issue visas or denial of entry to a foreign country. The Customer must bear any costs that may arise from such an eventuality. Arrival and departure times Arrival and departure times in each city are given in the local time of the country in accordance with the transport company's timetables on the date of publication of the contents of the website, and may be subject to change. Exceptions include delays due to technical or other reasons, whether related to the means of transport, including connections, or to the transport companies. The Customer should be at the airport at the time arranged by the transport company, or if no time has been arranged, in good time to complete the formalities for boarding. Hotels – Apartments – Rooms
Apartments – It is entirely the responsibility of the Customer to provide details of the number of people (adults+children) who will be occupying the apartment. Should more people arrive than indicated in the reservation, entry to the apartments may be refused. Hotels – The prices listed are per person and are based on occupancy of a double room. Not all hotels have triple rooms. An extra bed placed in a double room may not be of the same quality and comfort as the other beds. Rooms containing two double beds are generally considered triple rooms. Arrival and departure times – Customers must check-in and out on the first and last days at the appropriate times. The general international rule is that rooms are available as of 2 pm on the date of arrival, and should be vacated by 12 pm on the date of departure. Apartments are normally occupied at 5 pm on the date of arrival, and then vacated at 10 am on the date of departure. Keys may be collected from reception at the designated location during normal office hours. The list of hotels and apartments presented on this website is indicative. The group, category and classification of accommodation are determined by the relevant national legislation. Changes to reservations Changing a reservation at the request of the Customer is subject to payment to GB TRAVEL of the charges set forth in no. 1 above. If the change is made 30 or less days before the date of travel, or if the service providers to not accept the change, the Customer is liable to the charges and expenses described in the "cancellations" clause. Price changes The prices listed for our programmes depend on the cost of transport and fuel, as well as on the duties, taxes or fees payable on services. These include the hotel fees and exchange rate fees that are in force on the date of publication. Prices are subject to changes resulting from variations in these costs, duties, taxes or fees, or from exchange rate fluctuations. Whenever there is a change to the price of a journey, the Customer will be informed immediately and invited to either accept the increase or cancel their reservation within a designated period, under the same terms and conditions set forth in the clause “Impossibility of fulfilment”. Changes to itinerary The organising travel agency may alter routes, change departure times or substitute any of the arranged hotels for others of a similar category and location whenever external circumstances warrant such action. If unforeseen circumstances force a journey to be cancelled, customers will always have the right to a refund for the amounts paid for the cancelled service. Refunds Once the Customer has begun a service/journey, they have no right to a refund for any unused services. In the case of non-provision of services that form part of a travel programme, due to reasons not ascribable to the organising agency, the customer has the right to receive a refund for the difference between the services planned and those actually provided, if these services cannot be substituted by equivalents. Impossibility of fulfilment If it is impossible to fulfil an essential service forming part of the travel programme, due to reasons not ascribable to the organising agency, the Customer has the right to abandon the programme and receive an immediate refund of all the amounts paid, or accept an alternative programme with its corresponding difference in price. If the above-mentioned reasons not ascribable to the organising agency cause the journey to be cancelled, the customer can also choose to join another programme of an equivalent price. If the cost of the alternative programme chosen is less than the original, the Customer will be refunded the corresponding difference in price. Minimum number of participants If the minimum number of participants required is not reached, the organising agency may cancel the journey. The Customer will be notified at least 8 days in advance, and the organising agency bears no civil liability for the cancellation. Transferral of reservations The Customer may transfer their reservation to another person who fulfils all the required conditions of the service or journey, as long as they inform GB TRAVEL at least 7 days in advance and the service providers accept the substitution. The payment of services and additional charges arising from the transfer of a reservation is the joint responsibility of both the original customer and their replacement. Withdrawals/Cancellations If the Customer or any persons accompanying them should cancel a confirmed journey/stay, they are liable to pay all the charges arising from the cancellation, as well as a percentage of the cost of the service up to 15% of the price of the journey. There is a minimum charge of €25 per person, as long as this is not greater than the maximum percentage mentioned above.

In this case, the Customer will be refunded the difference between the amount already paid and the amounts described above. Liability The liability of GB TRAVEL resulting from its assumed obligations is covered by civil liability and surety insurance under the terms of the current legislation in force. VAT The listed prices already include Value Added Tax, as applicable at the time. All services, optional cover, allowances and extras are subject to VAT at the legal rate in force. 5. Car rentals Price of car rentals The prices include unlimited kilometres, CDW (collision insurance), TP (theft insurance) and VAT. The prices do not include PAI (personal accident insurance), super CDW (zero excess), fuel and other extras (such as child seats, additional drivers, airport service and licensees and fees). All services, optional cover, allowances and extras are subject to VAT at the legal rate in force. Reservation charges The following charges will be made on each reservation (non-refundable and valid as of 1 April 2007): Car rental reservations (1) Domestic €15 International €20 Visa service Visas €60 Courier service Scheduled delivery €20 Urgent delivery €25 (1) Per reservation Documentation The customer should have his personal or family documentation in order (identity card/passport, military documentation, driver’s licence, authorisations for minors, vaccine certificates and/or any other documents that may be required. A birth certificate is not a valid travel document). The Customer’s driving licence should be valid for use in Portugal and issued at least 1 year prior to the reservation. GB TRAVEL does not accept responsibility for refusals to issue visas or denial of entry to a foreign country. The Customer must bear any costs that may arise from such an eventuality. Minimum rental period The minimum rental period is 1 day (24 hours). Changes to reservations Changes to reservations at the request of the Customer are conditional on the acceptance of the car rental provider. The Customer is liable for any expenses thus incurred, including the charges payable to GB TRAVEL described in no. 2 above. Price changes The prices listed on this website are based on the cost of services and the prices provided by the car rental companies on the date of publication. These may be subject to change due to factors not ascribable to GB TRAVEL. Refunds Once the Customer has begun using a service, they have no right to a refund for any unused services. Transferral of reservations The Customer may transfer their reservation to another person who fulfils all the required conditions of the service or journey, as long as they inform GB TRAVEL at least 7 days in advance and the service providers accept the substitution. The payment of services and additional charges arising from the transfer of a reservation is the joint responsibility of both the original customer and their replacement. Cancelling a reservation The Customer may cancel a reservation at any time and receive a refund the amount paid in advance. However, GB TRAVEL will deduct from this amount any cancellation expenses and charges imposed by the service provider. GB TRAVEL also has the right to deduct from this amount the cancellation charges described in no. 2 above.